One of the key features of our lesson programmes is the ability to cancel a lesson and rebook into another session on any day/time with any teacher!
How to Cancel a Lesson:
Log into your account at cadenzatuition.opus1.io/login .
If you forget your password, enter your email address and click the purple 'Get a login link by email' (once you log in, you must change your password).
2. Scroll down to the student's upcoming schedule and click 'cancel' next to the lesson you'd like to cancel.
3. Read the Terms & Conditions and click 'continue with cancellation'.
This lesson cancellation will issue you with a lesson credit if you are cancelling with at least 1 hour's notice of the lesson start time, which you can use to rebook at a later date. You can find this credit under the 'credits' section.
How to Reschedule a Lesson using a Make-Up Credit:
Within your account, locate the credits section. On a mobile phone, you will need to scroll past the long lesson schedule section.
Any lessons you have cancelled will appear as credits, however please note they will disappear out after 60 days!
2. Click 'Use'
3. You will need to select your day and time first, and then your date second. Notice the date range for each session, as from time to time we do open new groups and occasional close others.
4. Once you have chosen a session, click anywhere within the white box to select it.
5. Ensure payment plan selected is 'Make Up Lesson', and select as many dates as you like.
6. To confirm, click 'Booking', then click 'Book'. Your new lesson will appear in the lesson schedule area.
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