LESSONS

Lessons are 60 minutes (APP) and 45 minutes (PPP) long, occurring once a week. Lessons take place during the East Sussex Term Dates, plus an additional 4 lessons in August, offering up to 43 lessons a year. Click here to view our term dates.

 

TUITION FEES

Tuition is charged at a monthly flat rate and includes VAT at 20%. This avoids large changes in invoicing from month to month. Please note we do not charge for weeks we are closed. Most months contain 3 lessons, some 4-5, others 2. Fees are reviewed and updated annually inline with the Musicians Union rates.

 

PAYMENT

Payment is taken automatically via secure Stripe payment software, in advance of the month's lessons on the 1st of the month. In the event that payment is withheld, we have the right to cease lessons until payment is made in full for any lessons unpaid. All payments are non-refundable. 

 

MATERIALS

Materials are not included in the tuition fee - first book set costs around £20-30 which we sell in studio. We always check for permission before taking any payment.

 

DROP OFF/PICK UP
Please drop off and pick up your child on time. Students should wait in the waiting room until their teacher comes to collect them, unless they are arriving late—in which case they may go directly to the classroom. This allows teachers time to reset and prepare between lessons. At the end of their lesson, children will be brought back to the waiting room to meet their parent/carer. Parents are welcome to wait in the waiting room during the lesson if they wish, but should not enter the classroom unless invited by the teacher.

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PARKING
When visiting for lessons, please make use of the parking spaces labelled “FN ONLY PARKING.” There is also sometimes parking available on Courtlands Road. Please take care not to block access for other businesses. Vehicles are parked at the owner’s risk, and Cadenza Tuition Ltd. cannot accept responsibility for any loss, theft, or damage to vehicles or their contents while on the premises.

 

CCTV/SECURITY CAMERAS

For training purposes and safeguarding, our teaching rooms have been fitted with security cameras. Recordings made on these devices are used for teacher observations and also for child protection. If you have any concerns regarding the use of these cameras, please don't hesitate to contact Becca Phillips (Safeguarding Lead) at becca@cadenzatuition.co.uk.

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CANCELLATIONS

Missed lessons are not refunded since monthly tuition reserves your regular space. If your child cannot attend a lesson, please visit your account to cancel the lesson, where you will be given a lesson credit to use to reschedule, subject to availability. If you are cancelling within 6 hours of the lesson there will be no Make-Up credit, or refund. 

• You may cancel a piano lesson with at least 6 hour's notice to receive a Make-Up credit.

• Late cancellations (i.e. lessons cancelled with less than 6 hours from the lesson start time) do not qualify for Make-Up credits.

• A Make-Up credit will be issued to your account immediately (to be used within 1 year), if you haven't already reached your limit (Cadenza Tuition allows up to 3 active Make-Up credits per membership at a time, beyond this limit cancelled lessons will be forfeited).

• Make-Up piano lessons can be booked online at any time based on teachers' availabilities, and can be with a different teacher if that time/day suits you best.

• Make-Up lessons may not be rescheduled – if cancelled, Make-Up lessons are forfeited.

• Students must be enrolled in lessons to use make-up credits, which cannot be substituted for tuition payments.

 

TEACHER ABSENCES

If a teacher needs to miss a lesson, we will cover the lesson with another member of staff. If this cannot happen and the lesson needs to be cancelled, the next month's payment will be deducted by the cost of a single lesson, per student.

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TERMINATION OF LESSONS

To terminate lessons, submit a request in writing to admin@cadenzatuition.co.uk by the 15th of the month to take effect at the end of that month. E.g. if notice is received on the 16th of May, tuition is billed for June and takes effect at the end of June.​